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Yomdel Mystery Shopping

See exactly what your customers see, so you know how to delight them every time.

Eliminate your blind spot

The people you employ in your stores or branches are the face of your company, and the way they interact with your customers is key to the success of your business. But is it fair to say that you don't know exactly how things are being run day-to-day?

You're not alone! Here at Yomdel we call it your "blind spot". Yomdel Mystery Shopping gives you a first-hand view of the interactions between your staff and your customers, removing the blind spot completely!

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Eliminate your blind spot
Yomdel Mystery Shopping

See what your customers see

Yomdel shoppers pose as everyday customers and record their interactions with your staff using covert recording equipment. The results will highlight what you need to change in order to deliver a consistently fantastic experience that keeps your customers coming back time and again.

Unlike other providers of mystery shopping, we insist on assigning shoppers that are local to the area. This means that every interaction is guaranteed to be natural, and ensures the engagement you see is completely authentic. 

At the end of the project, you receive a detailed report containing performance scores and actionable insights that will make a significant difference to the customer experience that you provide.

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How does it work?

  1. We work with you to understand your objectives and recommend the best way to get you the insights you need. 
  2. We either put your task onto our portal for one of our 6,000 shoppers to select, or your Account Manager will personally brief the task into a shopper that they feel is best suited to the project.
  3. The shopper records the entire interaction from the moment they enter the store/branch using covert video recording equipment. Alternatively, if it's a phone project, the call will be recorded digitally.
  4. The shopper submits their report to us along with the recording. A member of the team will review the recording to ensure it is aligned with the report before sending it to you.
  5. A detailed report is created entirely to your specification, including your branding so that it can be shared across the business.

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"It gives us the edge!"

"The mystery shops give us a clear picture of how we are performing, not only in customer service and sales, but against our competitors. The feedback is invaluable in giving us the edge against our competitors and equally telling us what we do well, enabling far more effective coaching and mentoring of our staff."

Joanne  Summerfield Talbot , Sales Director | Dawsons

Joanne Summerfield Talbot, Dawsons