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Resolver Group & Yomdel are pleased to announce they have entered into a strategic partnership, combining Resolver’s industry leading complaint and dispute resolution technology, with Yomdel’s award winning suite of customer experience services.
With online technology playing an increasingly critical role in customer experience and complaint resolution, redress schemes are recognising the need to find new and innovative digital solutions for resolving both initial enquiries and more complex disputes. The Resolver-Yomdel partnership brings together long-established skills in customer experience and complaint resolution in areas of insight, design and engagement, to help transform complaint and dispute resolution.
Why being Covid-compliant is essential to bringing customers back with confidence.
UK retailers are failing to comply with government Covid-19 guidelines and negatively impacting consumer confidence and advocacy, a new report from the Mystery Shopping Professionals Association (MSPA), of which Yomdel is a member, has found.
3 SEPTEMBER. Yomdel, the UK’s leading provider of managed live chat, customer experience and business growth solutions, has appointed well-respected travel industry figure Bhav Taylor to drive sales strategy with special focus on travel, leisure and hospitality.
She will be working directly with the senior management team and will report to Yomdel Founder & CEO Andy Soloman with a task to drive growth in all sectors but with specific focus on strategic plans to support the travel industry as it adapts to a drastically changed business landscape.
9 January, 2020. As a new decade dawns, Yomdel, the UK’s leading provider of managed live chat, is delighted to announce a new strategic partnership with Just a Drop, the global charity working to bring sustainable safe water, sanitation and hygiene projects to communities around the world.
Under the “Spend a Penny” campaign, Yomdel clients in multiple sectors including property, travel, financial services and many more will be invited to “drip” in tiny donations to a Just a Drop fund. Yomdel will in turn also contribute to boost donation volumes. Contributions start at just 1p per live chat that Yomdel manages on their client’s behalf, meaning this is a very affordable way to help make a real difference to vulnerable people.