By Andy Soloman, CEO, Yomdel

By Andy Soloman, CEO, Yomdel
There are numerous live chat software solutions out there on the market offering differing live chat functionality. The platform you choose will play an important role in delivering the success you need from your live chat service.

Having survived the widely anticipated Mayan apocalypse  and, I assume, any holiday excesses, we can now safely turn our minds to the dawn of 2013. Let’s be grateful we’re still here and instead of wallowing in guilt-driven detox diets why not focus on four steps a successful ecommerce businesses can take to drive growth into the New Year and beyond.

It's not that customers have suddenly become impatient, but our instant social media and other communication channels are creating a sense of expectation. If companies fail to engage quickly, openly and honestly they are leaving themselves open to, at best, criticism, and at worst, unhappy customers who swiftly head off to the competition.

At Yomdel we're constantly on the lookout for great infographics that succinctly gather key ecommerce intelligence and then present it in a simple yet engaging graphical style. As part of our end of year round up (yes, another one!), we thought it may be useful to share those infographics that best illustrate ecommerce trends and tips for best online customer service practice, with a particular reference to how live chat is increasingly emerging as a preferred online communication channel.