A few final myths about the impact that live chat can have on your business.
If you have any questions about live chat, and how it might work for you, just give us a call, we always look forward to a chat!
2 min read
The last few live chat myths dispelled - or so we hope!
Topics: Business Customer E-commerce Live Chat myths Property Social Media Technology Yomdel Live Lead
The increasing importance of live chat
Here's a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is starting to have on the customer experience in the UK. Contact Yomdel to let us help you take your business to the next level with Yomdel Live Lead.
Topics: digital Customer E-commerce infographic Live Chat Property Social Media Technology United Kingdom Yomdel Live Lead
3 min read
More live chat myths dispelled
Following on from last week’s blog about live chat myths we got some really interesting questions from readers of the blog, so we are going to attempt to dispel a few more myths prior to the summer holidays.
Topics: Customer Customer engagement E-commerce holidays Live Chat Property ROI SMEs Social Media sunshine Technology Yomdel Live Lead
1 min read
Andy Soloman chats with ideology consulting
Our Founder and CEO, Andy Soloman, recently chatted with Mike Cattermole as part of the ideology consulting video interview series with bright minds in the property sector.
Topics: Blueberry Mortgages Fix Flo ideology consulting Customer Live Chat My Audience Social Media Yomdel Live Lead
3 min read
What is Live Chat? - Live chat myths explained
There is still uncertainty about live chat, even though its availability and use is becoming more and more widespread on websites we use. Here are some common myths about live chat…and the truth, according to Yomdel, behind them!
Topics: Business holiday Customer E-commerce Live Chat myths Property Revenue Social Media Technology Yomdel Live Lead
1 min read
Can Yomdel help your business, post Brexit?
A recent survey of the Royal Institution of Chartered Surveyors has shown that new buyer enquiries in the run-up to and immediate aftermath of the EU referendum fell to their lowest reading since mid-2008, while instructions had their steepest fall on record with 45% more surveyors reporting a drop (source Property Industry Eye)
Topics: Brexit Customer Live Chat Property Social Media Technology Yomdel Live Lead
1 min read
Social Support Strategy For Improved Customer Service
This infographic from Salesforce explores social support that brands need to extend in order to improve customer service.
Topics: Business Live Support Customer infographic Live Chat Social Media
1 min read
Social media engagement and the help desk revolution
We know that social media is everywhere and Twitter, Facebook, Pinterest, LinkedIn and others are driving convergence in behaviour. Social media has the power to bring people together, and to bring brands together with their customers. But importantly, social media engagement is also driving expectations that questions can be answered almost immediately.
Topics: Help desk Live Chat Social Media
4 min read
Four New Year resolutions for successful ecommerce in 2013
Having survived the widely anticipated Mayan apocalypse and, I assume, any holiday excesses, we can now safely turn our minds to the dawn of 2013. Let’s be grateful we’re still here and instead of wallowing in guilt-driven detox diets why not focus on four steps a successful ecommerce businesses can take to drive growth into the New Year and beyond.
