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3 min read

WHAT IS CUSTOMER EXPERIENCE?

By Fern Cunnell on 24/12/20 08:30

Customer Experience, also known as CX, embodies how the customer perceives your brand based on an interaction they have had with your business or organisation.

This could be as small as buying a coffee, all the way though to selling their residential property. Whatever your business is, the two main aspects that create the customer experience are people and product. Think back to good experiences you have had; they probably come down to how amazing the member of staff was or how fantastic the product was.

Topics: customer service sales conversion customer experience
3 min read

GET MORE FROM YOUR CRM SYSTEM WITH LIVE CHAT INTEGRATION

By Simon Townsend on 22/12/20 08:45

One of the greatest challenges with any CRM system is the time and cost involved in managing the data. Do you ever feel like it's a waste your time manually entering new prospects into the system? When you really need to be converting prospects and selling more.

Topics: sales conversion crm business process
3 min read

CUSTOMER JOURNEY MAPPING: A KEY TO UNLOCKING SUCCESS

By Gina Fumagalli on 21/08/20 11:31

Customer Journey Mapping – What is it and why do it?

I am frequently asked to explain what Customer Journey Mapping is and what its purpose is. Always happy to help, here it is.

Topics: sales conversion customer experience customer journeys
4 min read

Customer Experience Integration - the Multiplier Effect

By Simon Taylor on 20/12/19 10:30

Integration is a crucial component of best in class Customer Experience.
If the business doesn’t make the sale – everyone loses.

Topics: sales conversion customer experience CX
3 min read

How Yomdel managed live chat increased Northwood revenue

By Andy Soloman on 20/12/17 16:19

National UK estate and letting agency brand Northwood adopted 24/7 managed live chat from Yomdel in early 2016, and the results have been outstanding. The franchise network of around 90n offices spans the length and breadth of the country, and offers a variety of sales and lettings services. Always evolving and growing, Northwood originally came to Yomdel seeking a way to convert more of their website visitors in to leads, no matter what time of day or night. In this ‘on demand’ era, where consumers expect instant gratification, the ability to have your questions answered instantly is a clear competitive advantage.  

Topics: lead generation Live Chat Property sales conversion
1 min read

5 Reasons why every estate agent should invest in live chat

By Andy Soloman on 07/12/17 08:01

It’s well recognised in the property industry today that an estate agent’s website is their single biggest branch – and in an increasing number of cases, their only branch. And as prop tech solutions continue to change the shape of how many in the industry manage their businesses, being digitally savvy is an increasingly key part of an estate agent’s job description.

Topics: lead generation Live Chat Property sales conversion
2 min read

Keep the valuable online leads coming over Christmas

By Andy Soloman on 06/12/17 12:20

 So you've booked the staff Christmas party and worked out your holiday opening hours but how are you going to keep your sales leads coming in when your business is closed?

Topics: Events lead generation Live Chat sales conversion