Customer Experience is becoming an ever-increasingly important aspect of business success for bricks and mortar, online, and brick and click retailers alike. For the high street, the experience now needs to be safe yet innovative; for online brands, the experience should be user friendly and efficient.

This week, guest writer Alessa Decker, examined the question of why fast-fashion brands are falling so hard, and whether Customer Experience is already more than actual interface experience. Are businesses missing the underlying needs of customers, and failing to deliver them across the broader experience landscape?

The spotlight of UK retail has shifted from a poor performance over the Christmas period to the challenges that now lie ahead for bricks and mortar outlets to remain relevant in a digital age of convenience and better value.

The latest Shop Price Index from the British Retail Consortium shows that shop prices increased by 0.4% in January, the fastest pace of annual growth in nearly six years. Despite this uplift, experts have warned that inflation is not currently a risk provided the UK can avoid a no-deal Brexit. 

While December saw a positive uplift in the housing market, the same can’t be said for the UK retail sector.

The latest retail sales figures from the Office for National Statistics have been released shining a light on the current state of the UK retail sector. 

The latest Shop Price Index from the British Retail Consortium was released last night, and the top line figures show good news for the UK retail sector as strong consumer demand has seen the price of goods increase by 0.2%.

Yomdel's Chief Operating Officer, Tim Breden, was interviewed on the future of the high street by Bobby Kerr on "Down to Business", broadcast on Irish radio station Newstalk 106-108fm on 22nd September.