Change was always happening. But a crisis accelerates it dramatically.
Place restrictions upon people, and they will adapt fast. They find new ways to achieve their ends, and this could not be clearer than in online property market behaviour.
In our updated tracker report this week, we saw the exceptional increase in Live Chat usage on property websites maintained at its new high, with no sign of a return to normal pre-COVID levels.
It's here to stay and it's not really surprising. Perhaps it's already no longer exceptional?