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2 min read

HOW TO TURN PASSIVE BROWSERS INTO VALUABLE LEADS

By Peter Brand on 25/09/20 09:15

Web browsing is almost a default human behaviour now. People do it without even thinking, especially with a mobile in hand. So how do you capture their attention, and help them see an opportunity on your website that they might not have anticipated?

Topics: lead generation Managed Live Chat customer experience
3 min read

Yomdel has slashed its prices. Here's why.

By Andy Soloman on 25/03/20 18:01

At this time it is more important than ever that we all work together, for together we are stronger, and at Yomdel the success of our clients is our success as well. Since the coronavirus crisis hit us, Yomdel has been pulling out all the stops to ensure we are able to continue to deliver our award-winning 24/7 managed live chat service. I'm delighted  to say the service is secure, we continue to operate with 100% uptime, and I know we are a lifeline for our partners and clients. Our fabulous team is doing a fabulous job.

Topics: Managed Live Chat Disaster Management Coronavirus business continuity
2 min read

COVID-19: Yomdel launches rapid-to-deploy emergency live chat teams

By Andy Soloman on 10/03/20 08:00

Live chat teams can be used to relieve overwhelmed customer services in the face of  a deluge of telephone and email enquiries.

Topics: Customer support Managed Live Chat Disaster Management Emergency
4 min read

Six steps to customer happiness in a travel crisis

By Andy Soloman on 03/03/20 12:02

The travel industry is no stranger to crisis management, and risks can take many forms. Be it earthquakes or a devastating tsunami, terrorism, ash plumes from volcanoes, pandemics, travel companies going bust or political upheaval.

Topics: Customer support Managed Live Chat Travel Industry Crisis Management
3 min read

Yomdel is growing rapidly, and I love this journey

By Andy Soloman on 26/06/18 10:04

Yomdel is on an amazing journey, and in four years we have consistently doubled our revenue year-on-year and grown to become the leading provider of managed live chat services in the UK. Our acquisition this week of customer experience experts 360 Perspectives marks the next stage in our evolution.

Topics: Managed Live Chat Acquisition customer experience
2 min read

Press release: Yomdel broadens its offering with key acquisition

By Andy Soloman on 26/06/18 00:01

The pioneer of 24/7 fully-managed live chat services today announced its first acquisition, extending its offering to further support the growth of businesses across the UK.

Yomdel, the UK’s award-winning provider of high-quality managed live chat that enables businesses to be “open all hours”, has acquired 360 Perspectives, one of the UK’s leading mystery shopping and market research agencies, for an undisclosed sum.


Andy Soloman, CEO and Founder of Yomdel was pleased to announce the news. “This is a really exciting time for our business. Since launching in 2014 we have worked hard to broaden our product portfolio from intelligent 24/7 live chat to include a suite of other complementary products and services.


“We recognise that rather than working with multiple suppliers, our clients seek an expert that can offer an integrated solution to help them drive business growth. That’s what made 360 Perspectives, with its expertise in customer experiences, the ideal acquisition.”


360 Perspectives started in 2004 and over time has developed a wide array of products and now offers hundreds of services that provide businesses with vital insight into the behaviour of their prospects, customers and employees. Offerings include benchmarking projects and competitor analysis as well as consumer behaviour studies and mystery phone calls. 360 Perspectives works with multiple sectors, including property, retail and e-commerce and have conducted over 50,000 mystery shops to the estate and lettings agency sector this year alone.


“By now being able to offer a whole host of fantastic additional services, we are extending our position as a true business growth partner to our clients,” Soloman continued.


The expanded Yomdel will continue to be led by Founder & CEO Andy Soloman and MD Tim Breden, while 360 Perspective’s Founder, Nick Meinertzhagen, will continue to lead growth for the acquired firm as well as taking on a broader role for Yomdel as Head of Customer Experience. This approach will provide businesses with a one-stop solution that gives access to experts without diluting either offering.


MD Tim Breden welcomed Nick Meinertzhagen to the Yomdel Group. “We’re delighted to be working with a fantastic new team at 360 Perspectives. Nick brings with him over 14 years of experience in the field of consumer insight and we have no doubt that he will be a huge asset to the business.”


Yomdel currently generates significant growth for its clients by offering a range of services that includes unique innovations such as Yomdel Live Connect which instantly connects a chat with a hot lead to a phone call. Customers can also benefit from integrations with their CRM system, diary management and engagement via SMS.


Breden concluded: “While looking forward to a prosperous relationship with 360 Perspectives, Yomdel continues to look ahead, seeking further acquisition opportunities to become the ultimate business growth partner to our customers.”

Topics: Business Andy Soloman Customer Research Small and medium enterprises SMEs customer service company news Managed Live Chat Tim Breden Acquisition
3 min read

Transforming distracted visitors into loyal customers

By Andy Soloman on 06/06/18 18:42

It's not what you know, it's who you know. Right? I'd argue it's a bit of both. Over the past few years Yomdel has worked closely with an amazing search marketing agency in Norwich called Fountain Partnership. Together we have helped contribute to the significant growth of the disruptive national estate agency business EweMove.

Topics: Google Managed Live Chat CRO conversion rate optimisation presentation
2 min read

We have a winner!

By Andy Soloman on 23/05/18 10:43

Congratulations to Samantha Bateman from Belvoir! who has won an Amazon voucher from Yomdel worth £100!

Topics: Business Estate Agents Property Real Estate Small and medium enterprises SMEs customer service company news best practice Managed Live Chat
3 min read

Excelerate your business – our Google Connect event

By Andy Soloman on 17/05/18 11:57

With the world at our fingertips, our expectations have changed. We want everything now, and as a business we’re consistently embracing new technologies to make this happen. Digital marketing is an integral part of our business model, as it is for all the most innovative estate agents.

Topics: Estate Agents Lead conversion Real Estate best practice Managed Live Chat CRO conversion rate optimisation