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3 min read

Managed live chat versus inhouse live chat: What's the difference?

By Andy Soloman on 01/11/17 17:18

 

Any live chat  solution will involve placing code on your website to allow for a two way conversation  in real time between the website visitor and a company representative.  At a basic level there are two different options for businesses to choose between when it comes to selecting a live chat solution for their business.

Topics: Customer support Live Support Customer engagement Customer relationship management Live Chat
1 min read

Social Support Strategy For Improved Customer Service

By Andy Soloman on 24/07/15 19:08

This infographic from Salesforce explores social support that brands need to extend in order to improve customer service.

Topics: Business Live Support Customer infographic Live Chat Social Media
2 min read

Capture estate agent leads 24/7 just by chatting

By Andy Soloman on 19/09/14 15:09

 

Topics: Estate agent Live Support Customer lead generation Live Chat Property Twitter Yomdel Live Lead
3 min read

How traditional estate agents use live chat to engage online

By Andy Soloman on 14/07/14 16:02

NOTE: This post first appeared on the website Estate Agent UK Networking under the headline"Bridging the high street branch with the digital world".

Topics: Estate agent lead gen Live Support Andy Soloman letting agents Live Chat marketing Property Website Yomdel Live Lead
1 min read

Yomdel Live Lead to revolutise estate agent lead generation

By Andy Soloman on 05/05/14 22:13

We're delighted to introduce Yomdel Live Lead, our new service that is set to revolutionise real time lead generation for estate agents and letting agents. This live chat service offers free 24/7 operator support on client websites and then just charges a nominal fee for each lead collected.

Topics: Estate agent Live Support lead generation letting agents Live Chat marketing motion graphic Proactive chat Property Yomdel Live Lead
10 min read

Should UK retailers use live chat support for discount codes?

By Andy Soloman on 28/03/14 16:37

By Andy Soloman, CEO, Yomdel

Topics: Burberry Epson Live Support Schuh chat buttons Customer E-commerce Live Chat Nike Proactive chat Reactive chat
2 min read

Determining the cost of live chat services

By Andy Soloman on 20/03/14 18:10

 

Topics: Live Support Customer E-commerce Live Chat
5 min read

5 ways live chat operators enhance customer satisfaction

By Andy Soloman on 08/02/13 08:53

By Andy Soloman, CEO, Yomdel

Topics: Business Customer support Facebook Live Support Customer E-commerce Live Chat Twitter
1 min read

Competition Tuesday: Prizes worth £1,000 up for grabs.

By Andy Soloman on 22/01/13 11:17

It's that time again! Another cracking Competition Tuesday with £1,000 worth of live chat prizes to one lucky winning ecommerce business. All you have to do is visit and like the Yomdel Facebook page and then complete this simple sentence:

Topics: Competitions Facebook Live Support Customer E-commerce Live Chat