Web browsing is almost a default human behaviour now. People do it without even thinking, especially with a mobile in hand. So how do you capture their attention, and help them see an opportunity on your website that they might not have anticipated?

Being tempted to manage your Live Chat in house is a natural instinct, but look beneath the surface of your own business, and see where the value is really delivered from.

Whether you’re looking to drive more sales, increase lead generation, or improve the customer service and support that you offer online, having managed live chat on your website will make a huge difference to the performance of your business.

There are so many reasons why having managed live chat on your website is a no-brainer. But we appreciate you don’t have all day, so here are just five key reasons…

Search Engine Optimisation, or SEO, is important if you want more leads from your website. Successful online lead generation starts with driving visitors to your website through providing great and highly relevant content. So, if you want to think about increasing sales you need to think about SEO.  

According to Google’s statistics, in 2016 there was an averge of 9 billion searches a day on Google alone. It’s now even part of our vocabulary, where the term ‘Google it’ is universally understood when someone is looking for a product, service, or information.

Facebook is one platform you should never ignore, and Yomdel is able to extend its managed live chat service to your page. With over two billion active users worldwide, its dominance in the social media sector is hard to deny. As of the end of the year, there were 65 million business pages on Facebook, all hoping to grab the attention of its average 1.37 billion daily users.

Managed live chat helps you get fully up and running in the New Year, gives your customers online a terrific experience, and helps you generate more business at a critical time in the year.

National UK estate and letting agency brand Northwood adopted 24/7 managed live chat from Yomdel in early 2016, and the results have been outstanding. The franchise network of around 90n offices spans the length and breadth of the country, and offers a variety of sales and lettings services. Always evolving and growing, Northwood originally came to Yomdel seeking a way to convert more of their website visitors in to leads, no matter what time of day or night. In this ‘on demand’ era, where consumers expect instant gratification, the ability to have your questions answered instantly is a clear competitive advantage.  

It’s well recognised in the property industry today that an estate agent’s website is their single biggest branch – and in an increasing number of cases, their only branch. And as prop tech solutions continue to change the shape of how many in the industry manage their businesses, being digitally savvy is an increasingly key part of an estate agent’s job description.

 So you've booked the staff Christmas party and worked out your holiday opening hours but how are you going to keep your sales leads coming in when your business is closed?