Yesterday we published a blog post exploring just how important Search Engine Optimisation, or SEO, was. Today we'd like to add to that by sharing wonderful infographic from the smart search experts at Click Consult that explains just how SEO works.
The increasing importance of live chat
Here's a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is starting to have on the customer experience in the UK. Contact Yomdel to let us help you take your business to the next level with Yomdel Live Lead.
Topics: digital Customer E-commerce infographic Live Chat Property Social Media Technology United Kingdom Yomdel Live Lead
1 min read
Social Support Strategy For Improved Customer Service
This infographic from Salesforce explores social support that brands need to extend in order to improve customer service.
Topics: Business Live Support Customer infographic Live Chat Social Media
1 min read
Online shopping stops for dinner? Or does it?
Online shopping or dinner? Or is it online shopping with dinner? The answer it seems, is down to where you come from. For some, a good meal is enough to put online shopping on hold, while for others their shopping continues irrespective of what delicacies are being served up.
Topics: Britain dinner food France Germany Idealo Italy E-commerce infographic Italians lunch
1 min read
Key ecommerce trends in Asia - Infographic
Online shopping is booming, but what of ecommerce trends across Asia? It is estimated that 42% of the world's internet users live in Asia, and the region is leading the way in terms of ecommerce via mobile devices. Dubai-based web agency Go-Globe has taken a deep dive into emerging ecommerce trends in Asia and come up with the following fantastic infographic.
Topics: Dubai ecommerce trends China E-commerce Indonesia infographic Japan
2 min read
10 great ways live chat supports personal retailing
Personal retailing is key to driving customer loyalty, with customers increasingly expecting "Access Anywhere" and "Availability Always", according to a new research report from Oracle.
Topics: Customer E-commerce infographic Live Chat Oracle Redshift Research Research
2 min read
Reduce Cart Abandonment With Live Chat (Infographic)
Cart abandonment can be driven by a variety of factors. But while so much time is spent by ecommerce businesses agonising over improving user experience to boost conversion rates, all too often the critical ingredient of human interaction is missed. In a traditional shop, personal service is often what sets an outlet apart. The customer feels good, and as a consequence both sends more money and recommends the shop to people within their network. How many online retailers have still yet to adopt live chat backed by professional live chat operators as a channel to offer onsite human interaction and customer support?
Topics: Customer support operator professionalism Customer E-commerce infographic Lead conversion Live Chat Shopping cart
1 min read
Instaservice: Customer service gets speedy and social
It's not that customers have suddenly become impatient, but our instant social media and other communication channels are creating a sense of expectation. If companies fail to engage quickly, openly and honestly they are leaving themselves open to, at best, criticism, and at worst, unhappy customers who swiftly head off to the competition.
Topics: Business Facebook Information graphics Live Support Customer E-commerce infographic Live Chat Social media Social Media Twitter Zendesk
Why the online customer experience matters
'Tis the season to be jolly aware that online customer experience really matters. This infographic from ForSee shows us why. With over half of the Christmas shopping being done online this year, and with "satisfied" customers being 67% more likely to recommend your brand to others it doesn't take a genius to work out that those who pay more attention to online customer experience now will reap the rewards in future. Remember what your parents told you about being good at Christmas? Well now you know.
