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3 min read

WHAT IS A GOOD CUSTOMER EXPERIENCE?

By Simon Townsend on 02/02/21 09:45

We all like to use the 'best' business in town, but there's a real trap if we mistake the busiest for the best. A business that starts out with a fabulous reputation, and wins customers fast off the back of it, can fall equally fast if they fail to manage their customer experience, and their customers' expectations.

A good customer experience is exactly as it says. It's good. Always, When you are quiet or bursting at the seams, under-staffed or over-subscribed, day or night, evenings and weekends.

Topics: Estate Agents customer experience
4 min read

Hottest business subject right now? NEW-NORMAL

By Simon Taylor on 07/05/20 09:00

Everyone is talking about 'New Normals'

Quite honestly, I rather like it. Change always happens, bringing with it both positives and negatives, so I try to take a very optimistic view to change, because we can only make the best of it. Any other attitude seems regressive.

Coronavirus is unquestionably a massive catalyst for change, in all areas of our lives: social, economic and behavioural, and we're only just beginning to see the lasting impacts. So it's understandable that when faced with seismic shifts, we want to understand them and get to grips with them as fast as possible.

Topics: Estate Agents Coronavirus Industry trends
5 min read

Will Customer Experience change in 2020?

By Simon Taylor on 10/01/20 11:00

In Spring 2019, property market expert and industry correspondent Chris Watkin interviewed Yomdel's founding partners Andy Soloman and Tim Breden. Here we ask - will 2020 be any different?

Topics: Estate Agents customer experience
4 min read

The Highs and Lows of Estate Agency CX

By Gina Fumagalli on 03/01/20 11:50

How good is the Customer Experience in your Estate Agency?

“We’re a small team. I know all my staff do a good job”

Topics: Estate Agents CX Mystery Shopping
2 min read

DIFD -- An Amazing Charity Adventure

By Andy Soloman on 11/09/19 16:35

Yomdel supports a number of charities each year, and the latest adventure was an amazing coming together of estate agents and their suppliers to raise money for the Huntingdon's Disease Association as part of "Do It For Dom" (DIFD) canoeing down the River Wye.

Topics: Estate Agents charity
2 min read

Live Email ups the stakes for estate agents serious about growth

By Andy Soloman on 24/04/19 14:17

This new Yomdel initiative means estate agents need never miss another portal lead again to uncover hidden opportunities that will grow their businesses.

Topics: Estate Agents Lead Management
12 min read

Proptech leaders join forces to power agencies forward

By Andy Soloman on 26/03/19 12:51

Property services Industry leaders join forces to help estate agencies through a volatile market
Topics: Estate Agents Property
2 min read

We have a winner!

By Andy Soloman on 23/05/18 10:43

Congratulations to Samantha Bateman from Belvoir! who has won an Amazon voucher from Yomdel worth £100!

Topics: Business Estate Agents Property Real Estate Small and medium enterprises SMEs customer service company news best practice Managed Live Chat
3 min read

Excelerate your business – our Google Connect event

By Andy Soloman on 17/05/18 11:57

With the world at our fingertips, our expectations have changed. We want everything now, and as a business we’re consistently embracing new technologies to make this happen. Digital marketing is an integral part of our business model, as it is for all the most innovative estate agents.

Topics: Estate Agents Lead conversion Real Estate best practice Managed Live Chat CRO conversion rate optimisation