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3 min read

Profitability and morality: the dilemmas of crisis-management

By Simon Taylor on 20/03/20 12:17

Hands up who needs help!

That's a reality we are facing every day now, as the full impact of the Coronavirus crisis only begins to emerge. But who needs the most help? The need to keep your business going so staff are paid, and suppliers and their staff are

 paid, is balanced by a myriad of personal concerns for family well-being, local community concerns and in some cases very serious health hazards.

Topics: Crisis Management Emergency Coronavirus
2 min read

COVID-19: Yomdel launches rapid-to-deploy emergency live chat teams

By Andy Soloman on 10/03/20 08:00

Live chat teams can be used to relieve overwhelmed customer services in the face of  a deluge of telephone and email enquiries.

Topics: Customer support Managed Live Chat Disaster Management Emergency