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3 min read

Managed live chat versus inhouse live chat: What's the difference?

By Andy Soloman on 01/11/17 17:18

 

Any live chat  solution will involve placing code on your website to allow for a two way conversation  in real time between the website visitor and a company representative.  At a basic level there are two different options for businesses to choose between when it comes to selecting a live chat solution for their business.

Topics: Customer support Live Support Customer engagement Customer relationship management Live Chat
3 min read

The power of reviews and why you should take notice

By Andy Soloman on 30/10/17 10:40

No matter how much money you spend on marketing and advertising, you cannot compete of the power of word of mouth. It doesn’t matter if it is a conversation on the street or online, that personal opinion, review or testimonial can carry more weight in just a few words than a full-scale marketing campaign. Good reviews can persuade and convert; bad ones can diminish or hinder everything you’ve worked so hard to achieve.

Topics: Customer engagement Customer relationship management referrals reviews
1 min read

Yomdel launches named personal shoppers via live chat

By Andy Soloman on 01/04/14 11:43

Personal shoppers via live chat? Yes absolutely. Here at Yomdel we have carefully listened to our clients and today we're delighted to announce the launch of Yomdel Personal, the world’s first named personal shoppers that online retailers could use via live chat to accompany and advise their most loyal customers.

Topics: Brick and mortar Customer Customer relationship management E-commerce Live Chat Yomdel Personal