2 min read
Press release: Yomdel broadens its offering with key acquisition
The pioneer of 24/7 fully-managed live chat services today announced its first acquisition, extending its offering to further support the growth of businesses across the UK.
Yomdel, the UK’s award-winning provider of high-quality managed live chat that enables businesses to be “open all hours”, has acquired 360 Perspectives, one of the UK’s leading mystery shopping and market research agencies, for an undisclosed sum.
Andy Soloman, CEO and Founder of Yomdel was pleased to announce the news. “This is a really exciting time for our business. Since launching in 2014 we have worked hard to broaden our product portfolio from intelligent 24/7 live chat to include a suite of other complementary products and services.
“We recognise that rather than working with multiple suppliers, our clients seek an expert that can offer an integrated solution to help them drive business growth. That’s what made 360 Perspectives, with its expertise in customer experiences, the ideal acquisition.”
360 Perspectives started in 2004 and over time has developed a wide array of products and now offers hundreds of services that provide businesses with vital insight into the behaviour of their prospects, customers and employees. Offerings include benchmarking projects and competitor analysis as well as consumer behaviour studies and mystery phone calls. 360 Perspectives works with multiple sectors, including property, retail and e-commerce and have conducted over 50,000 mystery shops to the estate and lettings agency sector this year alone.
“By now being able to offer a whole host of fantastic additional services, we are extending our position as a true business growth partner to our clients,” Soloman continued.
The expanded Yomdel will continue to be led by Founder & CEO Andy Soloman and MD Tim Breden, while 360 Perspective’s Founder, Nick Meinertzhagen, will continue to lead growth for the acquired firm as well as taking on a broader role for Yomdel as Head of Customer Experience. This approach will provide businesses with a one-stop solution that gives access to experts without diluting either offering.
MD Tim Breden welcomed Nick Meinertzhagen to the Yomdel Group. “We’re delighted to be working with a fantastic new team at 360 Perspectives. Nick brings with him over 14 years of experience in the field of consumer insight and we have no doubt that he will be a huge asset to the business.”
Yomdel currently generates significant growth for its clients by offering a range of services that includes unique innovations such as Yomdel Live Connect which instantly connects a chat with a hot lead to a phone call. Customers can also benefit from integrations with their CRM system, diary management and engagement via SMS.
Breden concluded: “While looking forward to a prosperous relationship with 360 Perspectives, Yomdel continues to look ahead, seeking further acquisition opportunities to become the ultimate business growth partner to our customers.”
Topics: Business Andy Soloman Customer Research Small and medium enterprises SMEs customer service company news Managed Live Chat Tim Breden Acquisition
2 min read
The last few live chat myths dispelled - or so we hope!
A few final myths about the impact that live chat can have on your business.
If you have any questions about live chat, and how it might work for you, just give us a call, we always look forward to a chat!
Topics: Business Customer E-commerce Live Chat myths Property Social Media Technology Yomdel Live Lead
1 min read
Could you convert more of your leads into sales? We think so…
Yomdel Live Connect. You might be wondering what that is? It’s as simple as the name suggests. With our new service, we make your customer’s digital experience more connected, and give you the opportunity to convert more leads into sales.
Topics: Customer E-commerce Lead conversion Live Chat Property Technology Yomdel connect
The increasing importance of live chat
Here's a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is starting to have on the customer experience in the UK. Contact Yomdel to let us help you take your business to the next level with Yomdel Live Lead.
Topics: digital Customer E-commerce infographic Live Chat Property Social Media Technology United Kingdom Yomdel Live Lead
3 min read
More live chat myths dispelled
Following on from last week’s blog about live chat myths we got some really interesting questions from readers of the blog, so we are going to attempt to dispel a few more myths prior to the summer holidays.
Topics: Customer Customer engagement E-commerce holidays Live Chat Property ROI SMEs Social Media sunshine Technology Yomdel Live Lead
1 min read
Andy Soloman chats with ideology consulting
Our Founder and CEO, Andy Soloman, recently chatted with Mike Cattermole as part of the ideology consulting video interview series with bright minds in the property sector.
Topics: Blueberry Mortgages Fix Flo ideology consulting Customer Live Chat My Audience Social Media Yomdel Live Lead
3 min read
What is Live Chat? - Live chat myths explained
There is still uncertainty about live chat, even though its availability and use is becoming more and more widespread on websites we use. Here are some common myths about live chat…and the truth, according to Yomdel, behind them!
Topics: Business holiday Customer E-commerce Live Chat myths Property Revenue Social Media Technology Yomdel Live Lead
1 min read
Can Yomdel help your business, post Brexit?
A recent survey of the Royal Institution of Chartered Surveyors has shown that new buyer enquiries in the run-up to and immediate aftermath of the EU referendum fell to their lowest reading since mid-2008, while instructions had their steepest fall on record with 45% more surveyors reporting a drop (source Property Industry Eye)
