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4 min read

TIPS FOR NAVIGATING YOUR BUSINESS THROUGH A PANDEMIC

By Bhav Taylor on 30/10/20 09:15

As we enter the last quarter of 2020, I reflect on what an unfathomable year it has been globally. The world had come to a grinding halt in more ways than one and life has changed forever!

We've all had to adjust to a different way of living, working, and dealing with clients. Who would have thought you wouldn’t hear or see an aircraft above you, you couldn’t just walk into a shop and try a dress on, turning up at a pub without a booking was a no-no, you had to queue outside the supermarket and even then you found there was a shortage of pasta, toilet rolls, and cleaning products!

Topics: Travel Industry Coronavirus business change
3 min read

Helping the Travel sector make a comeback

By Bhav Taylor on 18/09/20 09:40

Just like the travel sector must do, I've made big changes for my future.

I'm coming to the end of my first 2 weeks in my new role with Yomdel as a Business Development Manager. This career move was an interesting one for me, the current climate forced me to look outside the travel sector, which I had worked within for 20 years.

Fortunately for me Yomdel saw a mutual opportunity as they continue to build on their successful model.

Topics: Travel Industry Coronavirus business change
3 min read

HAS LOCKDOWN PROMOTED BANK HOLIDAY STAYCATIONS?

By Tim Breden on 28/08/20 13:00

How did you spend your time and money this bank holiday?

From pretty early on in lockdown, the tabloids were shouting from the roof-tops that we were all spending more on booze, groceries and takeaways than we ever have, before. But are we really? Where is our money going, and who are the real retail winners?

Topics: Customer Insights Coronavirus business change
3 min read

New Customer Expectations Post-Lockdown

By Chris Smith on 07/08/20 11:30

Late March, when the majority of the UK entered a lockdown, seems a lifetime ago, with behavioural restrictions placed on society the like of which we have not seen before.

Topics: Live Chat customer experience Coronavirus
1 min read

NEW CUSTOMER BEHAVIOUR: WATCH THE VIDEO

By Simon Taylor on 24/07/20 16:30

How much is customer behaviour really changing?

Recently, we sent Andy Soloman out in to his local town, to see just how much the consumer environment is changing, and to report back in video.

Topics: Business Customer Insights Coronavirus
4 min read

GREAT STORIES OF LOCKDOWN SUCCESS

By Simon Taylor on 03/07/20 08:45

Some businesses seized the initiative in lockdown, finding competitive advantage by adapting fast, but also securing their future with new ways of working.

Topics: customer experience Coronavirus business change
4 min read

DEBATING REVOLUTION MISSES EVOLUTION

By Simon Taylor on 19/06/20 11:36

A huge side effect of Coronavirus is the rampant debate about whether changes in customer behaviours will be permanent.

Topics: customer experience Coronavirus business change
2 min read

You can't improve if you don't measure!

By Gina Fumagalli on 12/06/20 10:50

Implementing new ways of working quickly, can leave a business blind to its current performance. Getting measurement in place early fuels constant improvement and competitive advantage.

Topics: customer experience Mystery Shopping Coronavirus
3 min read

Customer behaviour has already CHANGED!

By Simon Taylor on 05/06/20 08:45

Change was always happening. But a crisis accelerates it dramatically.

Place restrictions upon people, and they will adapt fast. They find new ways to achieve their ends, and this could not be clearer than in online property market behaviour.

In our updated tracker report this week, we saw the exceptional increase in Live Chat usage on property websites maintained at its new high, with no sign of a return to normal pre-COVID levels.

It's here to stay and it's not really surprising. Perhaps it's already no longer exceptional?

Topics: Property Coronavirus Industry trends