By Andy Soloman, CEO, Yomdel
10 min read
Should UK retailers use live chat support for discount codes?
By Andy Soloman on 28/03/14 16:37
Topics: Burberry Epson Live Support Schuh chat buttons Customer E-commerce Live Chat Nike Proactive chat Reactive chat
3 min read
Live chat functionality - 15 winning ingredients
By Andy Soloman on 03/02/13 19:59
By Andy Soloman, CEO, Yomdel
There are numerous live chat software solutions out there on the market offering differing live chat functionality. The platform you choose will play an important role in delivering the success you need from your live chat service.
Topics: Business chat buttons Customer E-commerce Live Chat Technology Twitter
5 min read
How to test your live chat service: Part 2 – Defining test coverage
By Andy Soloman on 12/11/12 21:51