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10 min read

Should UK retailers use live chat support for discount codes?

By Andy Soloman on 28/03/14 16:37

By Andy Soloman, CEO, Yomdel

Topics: Burberry Epson Live Support Schuh chat buttons Customer E-commerce Live Chat Nike Proactive chat Reactive chat
3 min read

Live chat functionality - 15 winning ingredients

By Andy Soloman on 03/02/13 19:59

By Andy Soloman, CEO, Yomdel
There are numerous live chat software solutions out there on the market offering differing live chat functionality. The platform you choose will play an important role in delivering the success you need from your live chat service.

Topics: Business chat buttons Customer E-commerce Live Chat Technology Twitter
5 min read

How to test your live chat service: Part 2 – Defining test coverage

By Andy Soloman on 12/11/12 21:51

 

How will you go about defining test coverage for your live chat service?
Topics: Business operator professionalism chat buttons E-commerce Live Chat Proactive chat Testing