About us

Yomdel is award-winning and recognised as the UK’s best provider of 24/7 managed live chat.

The UK’s best provider of managed live chat.

Founded by Andy Soloman in 2014, Yomdel has always been dedicated to taking online customer communication and sales generation to a whole new level. We were the first to bring the service to UK estate agents, and the first to take the model from a simple transactional-style of engagement to truly intelligent chat, firmly focussed on educating, enthusing and converting.

The principle is simple but completely unique. Through combining the very best that highly-skilled human operatives and leading-edge computer-supported intelligence can bring, Yomdel bridges the digital and real worlds to create an unrivalled digital customer experience.

The company has grown exponentially. In property alone, Yomdel works with more than 2,000 estate agents, and has hundreds of clients across multiple other sectors, handling around 50,000 per month.

Yomdel is multiple award-winning, most recently being classified as “exceptional” and winning silver as the best medium-sized supplier to the UK residential property sector to be recognised as the UK’s best provider of managed live chat services at EA Masters 2017 Awards in September 2017. However, the best possible endorsement we can ever get is the feedback that we get from our very own clients.

Here's what some our customers have to say about us

The Property Ombudsman

“By providing visitors to our website with the opportunity to engage in real-time with highly knowledgeable operators 24 hours a day, 7 days a week, has helped us to manage a hidden demand from a difficult to reach group. I’m really impressed with Yomdel.”

Katrine Sporle — Property Ombudsman
The Property Ombudsman

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As a financial institution, we require knowledgeable, compliant and professional live chat engagement and Yomdel does just that.

The leads are strongly qualified, the level of attention to detail and skills shown by the team has been excellent from the start.”

 

Natalie McLeod — Senior Digital Marketing Executive
Close Brothers Invoice Finance

“It’s a partnership that works. Yomdel delivers leads with a phenomenally-high conversion rate. They’re not formulaic like other live chat providers, they work to the highest standards and it’s one of the best marketing initiatives we’ve ever undertaken.”

Eric Walker — Managing Director
Northwood

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“Yomdel has provided 24/7 staffed live chat services for Arval since mid-2015. They have consistently delivered excellent results and are a joy to work with.

Yomdel is incredibly professional, supportive and responsive to our needs and my teams have often remarked how they wish all suppliers could be as efficient as Yomdel.”

Mike Waters — Head of Marketing SME
Arval UK

“We needed to try and look at ways we could improve our proposition for consumers … and live chat from Yomdel was a no-brainer for us.

It sets us apart from other estate agents … We couldn’t do without Yomdel live chat, it’s become part and parcel of our offering.”

Glenn Ackroyd — Head Shepherd
Ewemove Sales & Lettings

View case study

Close Brothers Invoice Finance
Arval
EweMove Sales & Lettings
  • EA Masters Best Overall Medium Supplier 2018
  • EA Masters Exceptional Supplier 2018
  • The Negotiator Supplier of the Year: Technology 2016 Silver
  • The Negotiator Supplier of the Year: 2016 Silver
  • Estate Agent Supplier of the Year 2016
  • Relocation Agent Network Approved Supplier

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